Capacity Building for Change Agents from Harar Water Supply and Sewerage Authority

Identifier
259
Title
Capacity Building for Change Agents from Harar Water Supply and Sewerage Authority
Author
unhabitat See all items with this value
Date
2009 See all items with this value
Type
Miscellaneous See all items with this value
Description
Technical Assistance to development of Strategic Business PlanHarar Water Supply and Sewerage Authority, EthiopiaPage | 5Change Agents Training Report1.0 INTRODUCTION1.1 Back groundUN-HABITAT in association with the African Development Bank (ADB) under the Waterfor African Cities (WAC) programme is currently implementing a major initiative toaddress the water and sanitation needs people living in several African Cities. The WACprogramme aims to reduce the urban water crisis in African cities through efficient andeffective water demand management, minimize the environmental impact ofurbanization on fresh water resources and boost awareness and information exchangeon water management and conservation. This progamme is part of the wider effort ofUN HABITAT and ADB to meet the Millennium Development Goal targets. It also seeksto create an enabling environment for pro-poor investment.UN HABITAT in association with the African Development Bank (ADB) identified theNational Water and Sewerage Corporation (NWSC) through its External Services Unitas a suitable partner with potential, experience within the region and competence toprovide technical assistance in development of Strategic Business Plans for selectedcities. In 2008, the NWSC ES team was called upon to provide support to ZanzibarWater Authority (ZAWA) in Tanzania in development of a SBP. A team from ZAWA alsovisited NWSC for a benchmarking study tour that exposed them to some best practicesin utility management. The team was also able to share experiences and gainknowledge in various aspectsUnder a second Cooperation Agreement between UN HABITAT and NWSC, the NWSCES has called upon to provide technical assistance to the Harar Water Supply andSewerage Authority (HWSA), Ethiopia in developing a Strategic Business Plan (SBP)and carrying out capacity building in the areas of Billing, Customer Care, Operationsand Maintenance (with a focus on Planned Preventive Maintenance), PerformancePlanning and Management (with a focus on Monitoring and Evaluation) and FinancialManagement amongst others.In November 2008, a team from ADB, UN HABITAT and NWSC carried out apreliminary assessment which was followed by a Gap Analysis/Inception visit in May2009. Baseline information was collected that forms a basis for the design of the SBPprocess and capacity building/training programme to follow there after. Following this, ateam of nine (09) Change Agents were selected who would champion the changeprocess.

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